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Zoom Contact Center

Explore pricing and reviews for contact center solutions in India, including insights on Zoom Contact Center's features and discounts.

by Zoom Communications Founded 2011

Pricing

Platform

  • Windows
  • macOS

Training

  • Not specified

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About Zoom Contact Center

Customer Management

The Zoom Contact Center serves as an integrated platform designed for managing various customer interactions seamlessly. By consolidating communication channels such as calls, messages, emails, and video, it enables businesses to engage effectively with their clients from a unified system. This functionality is particularly beneficial for organizations focused on enhancing customer support and streamlining communication with their audience.

Ideal for support teams seeking to deliver efficient customer service, the platform ensures prompt response to inquiries and assigns the appropriate agents to each case. With all interactions organized in one place, businesses can better oversee customer relationships and improve service quality. Pricing for Zoom Contact Center begins at INR 60,648 annually on Techjockey, with specific costs influenced by factors like additional features, deployment methods, and user count. For further information regarding pricing and available promotions, inquiries are welcome to the product team.

Best For

Contact Center

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### Essentials (Rs. 5,054 /user per month) - Flow Editor + IVR - Real-Time Transcription - Remote Control - Agent CTI Integration (CRM, ZEN, NOW, MSFT) - Surveys / VoC - Data Privacy (PII Redaction & Customer Managed Key - Voice, Video, Chat, and SMS (inbound channels) - AI Companion ### Premium (Rs. 8,118 /user per month) - All of Essentials - Email (digital channels) - Social (digital channels) - Outbound dialers (progressive,preview) - Cobrowse ### Elite (Rs. 12,218 /user per month) - All of Premium - Expert Assist - Advanced quality management - Workforce management

Founded
2011
Company
Zoom Communications
Free trial
No
Visit Website ↗

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