IVR Guru is an interactive voice response software designed to manage and streamline communications with incoming callers. It facilitates efficient routing of calls to the right departments while allowing multiple users to access the system with specific permissions. Key features include call monitoring, an autodialer, predictive dialing, and the ability to map holidays and queue calls. The platform also integrates email and SMS notifications to keep users informed and supports a built-in Customer Relationship Management system for enhancing customer interactions.
The software’s click-to-call functionality enables users to connect with clients instantly, leveraging a cloud-based telephony system for greater scalability and cost savings. It also ensures continuity of service through disaster recovery protocols. Additionally, the auto dialer feature automatically contacts a list of phone numbers, linking available representatives with callers, and allows for easy categorization of contacts by campaign. With bulk voice calling capabilities, IVR Guru empowers businesses to efficiently engage their target audiences while maintaining a solid web presence. The starting price for this software is Rs 15,600.
