Designed for businesses engaged in call center operations, this software facilitates the monitoring of inbound and outbound communications while also tracking agent performance. It incorporates a user-friendly drag-and-drop interface for its interactive voice response (IVR) system, which allows managers to efficiently direct calls based on agent availability or call criteria, optimizing call handling processes.
CallShaper also features advanced tools for analyzing databases, enabling the identification of different lead types, such as landline versus mobile, as well as compliance with the Do Not Call registry. This platform provides supervisors with the ability to easily upload leads in bulk, and equips agents with structured scripts to improve client interactions and problem resolution. Pricing details can be obtained by contacting the vendor, with the cost structure varying according to features, deployment methods, and user counts.
