SmartDraw is designed for users who need to create detailed diagrams and floor plans. With access to over 4,500 templates and 70 diagram types, it serves professionals such as architects, contractors, project managers, and business executives, enabling them to customize their diagrams by adding, editing, or removing shapes to fit specific requirements. The software includes an advanced formatting system that simplifies the design process, making it user-friendly and efficient.

In addition to its robust diagramming capabilities, SmartDraw allows users to export their creations directly to software like Microsoft Word, Excel, and Outlook. The platform also features a Visual Script SDK for developing customized extensions that cater to individual client needs. Moreover, the Open API facilitates the automation of diagram generation from external data sources. For mobile users, SmartDraw provides an app that is compatible with both iOS and Android devices, ensuring access to its features on the go.